Wednesday, February 20th, 2008

We pride ourselves on our customer service, being a small company means this is an area we can really concentrate on, create relationships with our customers, and generally take a lot of time and effort making sure we get it right.

So this week I had a nice little surprise in the post, when Ben from Cheshire decided to say thanks by sending a huge lump of Italy’s finest 2 year old Parmesan cheese for going back and forth making sure he got exactly what he wanted.

He pointed out that trust goes a long way in these days of faceless call centre’s and fluffy marketing speak. So thanks Ben, and anyone else who wishes to send me a grater please do.